Issues Management/Crisis Management
When issues arise or crises strike, clients rely on CMA to protect their reputation and successfully guide them through the situation. While our work focuses on helping clients with preparedness and prevention, we recognize that sometimes issues are unavoidable. CMA works with our clients to develop crisis preparedness plans, create and execute training and crisis drills, establish and communicate positions on relevant issues, and draft internal and external strategic communications plans. In times of crisis, our work includes providing media relations support, coordination with law enforcement and regulatory authorities, industry and stakeholder communications, and crisis recovery. Our specific capabilities include:
- Crisis planning
- Executive and leadership crisis and media training
- Role play and mock scenario drills
- Message development
- Media relations
- Stakeholder engagement
- Materials development